“My Airtime Didn’t Land” — What to Do Before You Panic

Most “missing airtime” cases are wrong numbers, wrong network selection, or a slow telco callback — not a lost payment. Start with your BayRight receipt, not a second payment.

Step 1: Verify the receipt

Check status, amount, masked number, and timestamp. If it shows success, wait two minutes — some networks batch credits.

Step 2: Match network to SIM

MTN credit on a Glo line won’t show. Confirm the SIM you topped matches the network you selected at checkout.

Step 3: Escalate with proof

Share the receipt reference with support instead of narrating the story — faster resolution for everyone.

Pay from your BayRight wallet at bayright.com — fund once, confirm the amount, and keep a digital receipt for every bill.