Token Not Received After Payment? 3-Minute Fix Checklist

Token delays usually mean pending DisCo processing or SMS lag — not a lost payment. Check your BayRight receipt first; if it shows success, wait three minutes before retrying.

Check spam & SMS inbox

Some discos send tokens via text; others show only in-app receipt — open your payment history.

Copy token from receipt

You can manually enter the token printed on the digital receipt.

Avoid duplicate payment

Two payments on the same meter same minute complicate refunds.

Pay from your BayRight wallet at bayright.com — fund once, confirm the amount, and keep a digital receipt for every bill.