Pending. Processing means we are confirming with the provider. Do not pay again. Your receipt updates in Transactions.
Failed. If a bill did not deliver after a debit, we reverse to your BayRight wallet when the provider confirms failure.
Support. Mon–Fri, 9am–6pm WAT. Email contact@bayright.com or WhatsApp with your transaction reference.
Common questions
What if my bill shows Processing?
We are waiting for the provider to confirm. Your wallet is not charged twice for the same attempt. Check Transactions for updates; reach support with your reference if it exceeds typical wait times.
What if payment fails?
If the provider confirms failure after a debit, we reverse the amount to your BayRight wallet as a separate transaction with its own reference.
How do wallet funding reversals work?
Funding credits only after verified bank confirmation. If a transfer cannot be matched safely, it stays in processing until resolved — support can help with your bank reference.
How long does support take?
Most tickets receive a first response within one business day (Mon–Fri, 9am–6pm WAT). Complex provider investigations may take longer; we keep you updated in the app.
Where are my receipts?
Open Transactions, select the payment, and copy the reference. You can also email yourself receipts from account settings when enabled.